Returns & Exchange
We want you to be happy with your purchase, however, if you wish to return something that you purchased you can Log a Return Online.
Log in to the website, access your order details under the profile menu, select the item(s) that you would like to return, complete the required information and submit your request. The Courier Guy will get in touch with you to arrange collection. The delivery address for returns via courier is as follows: Shop13 Grand Centre East, Grand Place, Lenasia, Johannesburg, 1827
We can only process store credit, exchange or refunds once we have confirmed that the goods have been returned to our distribution centre and they have been assessed. Products may be returned for store credit, exchange or refund within 7 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice and tag. Refunds will exclude all delivery fees that are paid as part of the order.
The following items cannot be returned:
- Sale Items
If you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account. If we accidentally deliver the wrong product to you, or if the product is not as described, please contact us and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or offer store credit or refund you. If products are damaged, we will process store credit, exchange or refunds once we have confirmed that the goods have been returned and assessed.