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Terms & Conditions
“Shringar” refers to our brand. “You” refers to you, our customer, who purchases from us online. These Terms and Conditions govern the ordering, sale and delivery of goods. If there is anything unclear, please ask us to explain it to you before you accept the Terms and Conditions, continue using the Website, or place an online order. Changes can be made to our terms and conditions, at our sole discretion. The website content is the property of Shringar. Any use, distribution or reproduction of the website content is prohibited.
To register on our website, you must provide the following information:
We will use your cellphone number as your unique identifier, and you will use your email address and password to log in to our websites. By registering on our website, or buying goods from us online, you acknowledge that you have read and agree to be bound by these Terms and Conditions. You also agree that we may send invoices to you electronically. Kindly keep your credentials private and secure and do not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile. Please notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to your profile and to take steps to mitigate any resultant loss or harm.
All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible.
You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. We will take all reasonable efforts to monitor stock levels and to ensure that when stock is no longer available, it is discontinued on the website, but we cannot guarantee the availability of stock. If goods are no longer available after you have placed an order, we will notify you and you will be entitled to a refund of any amount already paid by you for such goods. The stated prices on our website are in South African Rand (R) and are only valid and effective within the Republic of South Africa.
Please note that sometimes the way that a product appears can be dependent on the device that you use to access our website, specifically when it comes to the colour in an image. We cannot guarantee that the goods you receive, will look exactly as you have seen it online. No order will be accepted if we identify an error in the description of any of our goods or their prices on our website.
There will be no refunds and returns allowed on all sale items and accessories purchased from us.
We will indicate the acceptance of your order by delivering the goods to you once payment has been received and cleared. Only at that point will an agreement of sale between you and Shringar come into effect. This is regardless of any communication stating that your order or payment has been confirmed. Once an agreement of sale is completed, you assume all risk and full responsibility for the goods.
We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, the incorrect price being displayed, or an inaccurate description of the goods. We will inform you of any errors as soon as we become aware of them and, as soon as possible thereafter, we will refund you for any amount paid by you. We will not be liable for any loss or claim relating to a transaction based on any error. Orders cannot be amended in any way once they have been invoiced, including changes to a delivery address. Goods may not be purchased for resale. Should we suspect that any such goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you. We reserve the right to refuse orders, cancel any sale, and terminate accounts at the discretion of Shringar.
All payments on our website are processed through PayFast. You can find out more about PayFast via www.payfast.co.za
Returns & Exchange
We want you to be happy with your purchase, however, if you wish to return something that you purchased you can Log a Return Online
Log in to the website, access your order details under the profile menu, select the item(s) that you would like to return, complete the required information and submit your request. The Courier Guy will get in touch with you to arrange collection. The delivery address for returns via courier is as follows:
We can only process store credit, exchange or refunds once we have confirmed that the goods have been returned to our distribution centre and they have been assessed.
Products may be returned for store credit, exchange or refund within 7 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice and tag.
Refunds will exclude all delivery fees that are paid as part of the order.
The following items cannot be returned:
JewelleryIf you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account.
If we accidentally deliver the wrong product to you, or if the product is not as described, please contact us and we will arrange to collect the product from you at no charge.
Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or offer store credit or refund you.
If products are damaged, we will process store credit, exchange or refunds once we have confirmed that the goods have been returned and assessed.
Shringar ensures that your privacy is protected to the best of our ability. The information we require which will be used to identify you when using this website.
The Information We Collect:
Contact email address and number
Address, postcode and preferences
We require this information to:
Provide you with a better service,
Internal record keeping,
We may use the information to improve our products and services,
Send promotional materials to you.
We are committed to your privacy and the protection of your information. We take reasonable steps to secure the content of the website and all the information provided by users and collected from users. Shringar, however, does not make any warranties or representations that content shall be entirely safe or secure. If you receive mail from us, it will be because: your email address is either listed with us for the purpose of receiving information in the future or you have registered on our website or otherwise have an existing relationship with us. We will never share, sell, or rent individual personal information with anyone. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information.
Disclaimer and Limitation of Liability
Subject to the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act 25 of 2002, if applicable, and as far as allowed by law, Shringar shall not be liable for any damage, loss or liability of any nature incurred by whoever resulting from the access or use of our website or the purchase of any of our products or services. You hereby agree, to the extent permitted by law, to indemnify us against any loss, damage or claim that we may suffer as a result of your use of our website and/or its contents contrary to these terms.
We are committed to ensuring that your information is secure. To prevent unauthorised access, suitable physical, electronic and managerial measures and procedures have been put in place to secure the information collected.
Intellectual Property Rights
All intellectual property on the website, including but not limited to content are the property Shringar and protected from infringement. All other rights to intellectual property on the website are expressly reserved. No person shall amend, copy, use or share the information on this website. No person may use logos or content without Shringar’s written consent.